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Legal Information

This website is operated in accordance with Portuguese and European legislation on data protection and online activity, including:

• Lei n.º 58/2019 – Portuguese law that ensures the implementation of the General Data Protection Regulation (GDPR) in national legislation.
• Regulamento Geral sobre a Proteção de Dados (RGPD - EU 2016/679) – The European Union’s GDPR, which sets out the principles, rights, and obligations regarding the collection, processing, and storage of personal data.

By using this website, you agree to the terms outlined in this legal notice. Any disputes or legal matters arising from the interpretation or application of these terms will be resolved under the jurisdiction of the Portuguese courts.

Privacy Policy

We are committed to protecting your personal information and ensuring full transparency on how your data is collected, processed, and stored. This Privacy Policy explains what types of data we collect, why we collect it, and how we use it responsibly.

Information We Collect

When you interact with our website, we may collect the following data:

  • Personal Information: Name, email address, phone number, and other details you submit via contact forms or communication channels.

  • Technical Information: IP address, browser type, device type, and pages visited – collected automatically for analytics and security purposes.

  • Usage Data: Interactions with features on the site, such as downloads, form submissions, or time spent on pages.

How We Use Your Information

We collect and process your data to:

  • Respond to your inquiries and provide customer support.

  • Improve website performance, usability, and content relevance.

  • Send updates or marketing communications (only with your explicit consent).

  • Ensure compliance with legal and contractual obligations.

Data Protection & Retention

We adopt appropriate security measures to protect your data from unauthorized access, disclosure, or destruction. Data is stored only for as long as necessary for the purposes outlined above, in compliance with applicable laws.

Your Rights

As a data subject under the GDPR, you have the right to:

  • Access, rectify, or delete your personal data.

  • Withdraw consent at any time.

  • Request data portability or restrict processing.

  • File a complaint with a data protection authority.

To exercise any of these rights, please contact us via the email address provided on the Contact page.

Cookie Policy

Our website uses cookies to enhance user experience, analyse website traffic, and support the functionality of contact forms and other features. Cookies are small text files stored on your device when you access a website. They allow the website to remember your actions and preferences over time.

Types of Cookies We Use:

  • Essential Cookies: Required for basic website functionality, such as navigation and form submissions.

  • Performance Cookies: Help us understand how visitors interact with the site by collecting and reporting information anonymously (e.g. Google Analytics).

  • Functionality Cookies: Allow the site to remember your preferences and settings to improve your experience.

Managing Cookies:

When visiting our website for the first time, you will be presented with a cookie consent banner allowing you to accept or manage your cookie preferences. You can change these settings at any time via your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

Third-party Cookies:

Some third-party services embedded in the site (such as video players, analytics tools, or embedded maps) may use their own cookies. We recommend reviewing their privacy policies for more detailed information.

Partners

When you submit information through our Partner Inquiry Form, we collect and process your data solely for the purpose of assessing potential commercial or distribution partnerships.

Data Collected

The information submitted may include:

  • Company name and contact person

  • Email address and phone number

  • Country and type of business

  • Any additional comments or details you voluntarily provide

Purpose of Use

This data is collected to:

  • Evaluate your request for partnership

  • Establish initial contact and share relevant commercial information

  • Maintain a record of prospective partners for internal follow-up

Data Retention and Protection

All data submitted via the Partner form is stored securely and accessible only to authorized personnel. We retain this information for as long as is necessary to evaluate and manage potential partnerships or until you request its removal.

Consent and Rights

By submitting the Partner Inquiry Form, you consent to the processing of your data for the purposes described above. You may at any time request access, rectification, or deletion of your data by contacting us via the email address available on our Contact page.

Your data will not be shared with third parties without your explicit consent.

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© 2025 Counteract. All rights reserved

© 2025 Counteract. All rights reserved